Jun Mathew

Product Owner, Transformation

Experience

Product Owner, Transformation Desjardins 2022–2024

Led an agile product team of actuarial, risk management, and business analysts that scaled efficiency and core service delivery nationally across 3 distribution channels, reducing operational drag by 40%+ globally.
Implemented an ambitious product roadmap to execute the strategic vision where solutions outperformed efficiency benchmarks by over 100% and accelerated timelines by 12 months.
Developed process models which automated actuarial and underwriting decision making across the operations stack.
Continuously improved workflows within the product team to achieve a 4x increase in velocity over 12 months in conjunction with a 100% improvement to efficiency gains across this period.
Managed a suite of product workflows across transversal departments of corporate underwriters, actuaries, market experts, and business and data analysts.
Accelerated the strategic vision for profitability and growth by 6 months by automating the pricing, risk management, and dependent operational processes.

Business Strategy Advisor Desjardins 2021–2022

Leading key strategic initiatives, I developed a tool to intake, catalogue and prioritize continuous improvement requests to the transformation team that I scaled to handle requests for every operational team.
Developed business intelligence that identifies and prioritizes continuous improvement opportunities, translated into KPIs and solutions that address complex interdependencies within budget constraints culminating in successful change management strategies.

Senior Operational Efficiency Advisor Desjardins 2019–2021

Developed an automated continuous improvement framework that allowed a range of operational and distribution teams located in three provinces to collect and prioritize operational efficiency opportunities for development. This replaced a high-touch process, saving two full-time analyst roles per year and scaled analysis and prioritization capacity by several multiples.
Led a transversal project team to deliver the implementation of an eSignature solution for two independent financial product lines within the first 10 days of the Covid-19 shutdown. Implemented automated compliance and operational processes, developed training content and an IT solution. This ensured new and existing clients were able to continue doing business with 450 retail distribution locations across Alberta, Ontario and New Brunswick.
Drove the creation of a new agent development program which integrated prospective retail franchisees into Desjardins operations for a 6-month period to provide them with a holistic understanding of the product suite and operational framework to prepare them for opening their locations.

Operational Efficiency Advisor Desjardins 2018–2019

Led change management for large-scale transformation initiatives such as IT infrastructure refreshes, CRM upgrades, and operational reorganizations, ensuring that an independent distribution network integrated the changes seamlessly.
Conducted quantified operational and financial impact analyses that supported transformation efforts for Desjardins retail distribution network outside Quebec.

Sales and Service Associate Desjardins Dec 2017–2018

Top 5% performer against sales, efficiency, and client experience benchmarks.
Increased the efficiency of my team's service delivery by 5% by developing sales workflow efficiencies to minimize idle time between calls and reduce overall call time, resulting in an increase in client experience metrics.

Sales Associate Belairdirect · Toronto 2015–Jan 2017

Consistently top 10% sales performer in a 200+ person division with a 9.8 net promoter score supporting new and existing property and casualty insurance clients.

Account Manager PCM · Montreal 2014–2015

Brought a net new 150-employee client into a $400k datacenter contract in my first 12 months, part of a $600k self-developed book.
Developed and owned relationships with stakeholders within client organizations, including C-level management, to drive growth across multiple technology categories.
Worked with stakeholders in IT, finance and other areas involved in technology consumption and procurement within the Small Business and Medium-Large space.
Provided value around diverse technology solutions, supporting client projects in the categories of endpoint, data centre, cloud, networking, security, and software.
Drove client acquisition and retention to achieve a portfolio of 20 recurring Medium-Large buying accounts in Q2 2015 with one year of tenure.
Appointed as Apple Ambassador and tasked to increase Apple product revenue on the sales team. Grew quarter over quarter by 20% from Q1 2015 to Q2 2015.

Enrolled in B.A. — Philosophy and Political Science

McGill University · Montreal2007–2011

High School Diploma

St. Francis Xavier Secondary School · Mississauga2007