Work
Eight pieces of evidence, in order of what they prove.
Each one names what it does not claim. Client-sensitive material is anonymised.
01
Replacing a manual review with evidence-derived acceptance gates
A profitable line was being suppressed by a process everyone believed was prudence.
02
Operational change across an independent agent network
Change delivered to ~500 independent agent businesses and 450 employees across five product lines.
03
Data-gated validation instead of sign-off
A stage was complete when its measure was met, not when a document was signed.
04
A 450-location rollout delivered in the first ten days of a shutdown
Two product lines, 450 locations, three provinces — including the training content.
05
Moving decision rights from people into systems
The largest gains came from where decisions were made, not from working faster.
06
Build the thing, then build the people who run it
A six-month development programme for incoming operators, run with zero attrition.
07
Assurance tooling: proving a number instead of asserting it
A frozen benchmark, determinism gates, and lineage for every run.
08
The same method, at the scale of one person
165,861 lines across 14 systems — including the instrumentation of the method itself.